Help Centre

Guides to getting set up, finding and posting work, credits and billing, advisory calls, and how we handle privacy and trust.

Getting started

Getting set up as an expertWhat a new expert needs to do to create an account, complete a profile, pass admin review, and become discoverable to clients.Read Login and signup troubleshootingWhy a signup might be blocked, why a verification email might not arrive, and how to recover from the most common login problems.Read

For experts

Credits and what they're spent onWhat a credit is, how many experts get each month, what each action costs, and what happens to unused credits.Read

For clients

Choosing a client planA comparison of the four client tiers, what each one includes, and the rough breakeven between them.Read Posting a jobHow a client posts a job, what each form field is for, what posting costs, and what happens once the brief goes live.Read

Advisory calls

Booking, paying, and changing an advisory callHow to book a call with an expert, what happens after payment, and the rules for rescheduling, cancelling, and getting a refund.Read

Billing & refunds

Refund policyA plain-language summary of every refund scenario on ConsultEarth: advisory calls, job posts, subscriptions, top-ups, and action-level credit refunds. The binding terms are in our Terms of Service (§8 covers advisory-call cancellations; §9 is the full Refund Policy); if anything here conflicts with the Terms, the Terms govern.Read

Trust, privacy & AI

How expert names are maskedWhat name masking does, where it applies, and when full names and contact details are shown.Read Reporting a user or contentWhat is reportable, how to report from inside the product, what happens after, and the no-retaliation rule.Read What our AI features do with your dataA list of every AI feature on ConsultEarth, what each one sends to Google's Gemini API, what is stored afterwards, and how to use the platform without AI.Read Downloading your data and deleting your accountHow to export a copy of account data from settings, how to request a full Subject Access Request, and how account deletion actually works.Read